As a responsible organisation and in compliance with our commitment to protect your privacy and comply with our obligations specified within the most recent legal and regulatory requirements, we agree to provide you with details of what information we collect from you and practices to protect your privacy. On this basis, we undertake to notify you of the following:
- What personally identifiable information of yours is collected from you through our Web site and enquiry forms
- The organizations involved in collecting such information.
- How the information is used.
- With whom the information may be shared.
- How you can correct inaccuracies in the information.
- If you have questions regarding this information, you should first contact us on the following email
Because your privacy is important to us, we operate by the following principles:
We collect information through the website during your viewing through cookies and other automated tracking software to ensure you are provided with the information you require. At this stage, no personal information of yours is collected or available to us directly. Where personal contact information is required in order to service your enquiry or process your booking, such as your name, email and contact telephone number and or postal address, we will either ask you directly through one of our staff members where you will be advised why we are taking this information, or give you the option to complete an enquiry form for the specific purpose of providing you with a quotation, a brochure or other holiday or service information.
When browsing our website your Source Information is used only for demographic purposes and to display appropriate individualised advertisements. We keep all your Personal Information private and secure and do not share it with any third parties. We will not disclose your Personal Information to any third party unless this is necessary to: conform to national and international legal requirements, such as immigration and security requirements at airports and ports, to immigration, maritime, police or security personnel and other official organisations.
We will not send you any unsolicited information, including e-mail or mailed information, except as mentioned below. We will not sell, lease or rent our client / member lists to any third parties.
Where you have registered on our website, at an exhibition, or booked with us over the telephone, we may from time to time send you newsletter information about our current range of holidays and related services, special offers or discount promotions related to the products or services for which you have expressed an interest or registered with us for. On each email or other written communication, you will find the option to opt out of receiving further communications from us if you so choose. Where you have actually booked with us, in addition to relevant booking confirmation details, payment information or travel information we send you, we may also need to notify you of important service change information. Occasionally we may also contact you to conduct research about your opinion of current and prospective services via e-mail surveys or questionnaires. We will not share your e-mail address with any third party for the purpose of any direct marketing or research.
If at any time you believe we have not adhered to these principles, please notify us by e-mail at and we will use all reasonable efforts to promptly determine and correct the problem. If you have questions about this policy, please e-mail us at
FRENCH CANAL BOAT COMPANY
1201 Oak View Drive
Updated: January 2019